Triage Officer Maldon District Council Temporary, Full Time 3 month ongoing contract Location: Maldon The role:In this vital frontline role, you'll provide timely, tailored housing advice and support, helping customers access the right solutions and services. You'll work collaboratively with colleagues and external partners to deliver early intervention and prevent homelessness wherever possible. Key responsibilities include:

• Delivering accurate triage and housing advice in line with the Homelessness Reduction Act 2017
• Supporting customers to navigate housing options and services
• Managing referrals and maintaining accurate case records
• Promoting a trauma-informed, inclusive approach to customer service
• Please note that this role will require you to be based on site 2 days per week in the council offices.